Utan Reviews

I had some issues with delivery which of course is out of Utans hands. When i contacted Utan they replied very promptly and were so helpful. They got straight on to trying to locate my missing parcel and kept me up to date with progress. Each time I contacted them they were so quick to reply which is so rare so I was surprised each time. It makes so much difference if the reply is prompt and you know its being dealt with.
Utan sent me out a new product which I recieved very quickly.

Fast delivery probably the best face tan I’ve used applied in about 10 seconds and came in a beautiful printed box no plastic seemed to be all eco friendly and the lovely Adia on customer service was quick to respond to my question. I will be a return customer with Utan

I bought the cherry almond turbo mousse and the tanning water.

To begin with the tan went on fairly well, making my skin look airbrushed almost and I left it on for 8+ hours. It did smell really good to begin with. The biscuity fake tan smell does appear after a while though.

I woke up to a patchy orange mess and it wasn’t dark AT ALL. I can’t say I’ve ever had such a poor outcome from any tan used in the past.

I understand that I could well be one of few people who have a bad experience with this tan.
I turn to beauty products for a little confidence boost and this has done the total opposite. Not what I expected from a product costing £25.

I posted a similar review of this product on Utans website but it was never made public.

Oh how I wish every shopping experience was like this, even though my original order got lost with Royal Mail, Utan did all they could to help me resolve the issue, despite it not being their fault, I had a replacement sent and that was the end of that.
Fully feel like they care about their customers and the manner in which it was all handled was superb and extremely efficient.
All communications are answered promptly with clear, helpful responses.
Thank you Utan - your facial spray is just wonderful and an essential part of my skincare routine now.

On receiving my order one of the spray bottles was not working correctly, contacted customer services who got back to me straight away and quickly resolved this, Excellent customer service and can’t wait to purchase more products.

Ordered multiple items from utan, one of them was on pre order, unlike most companies which release the items available first then send pre order when ready, they wanted to hold the whole order until the pre order item was ready months later. I’ve never had a company do this before, with no clear communication that this is what they would do. You can get similar brands elsewhere which are just as good and easier to deal with.

I never write reviews but this is one time I just have to say something!
Brown! Brown!!!! BROWN!!!! NOT ORANGE!!!!
Utan dark face mist tans OVER my skin care so I don't have to choose between a brown dry face or a white moisturised face. I can have a BROWN MOISTURISED FACE! and I do! Every day!
My whole life I have been satisfied with all other fake tans on the market. Some more so than others but the utan turbo mousse is hands down the best fake tan I hav ever tried. I will use it for the rest of my life.
Customer service is excellent, competitive prices and fast delivery. Very happy human

Great customer service and the only face tan that doesn’t clog my pores so I messaged utan on Instagram to ask about some of their new products and they were so helpful and in depth with the advice which I appreciated given this is not standard when you’re asking brands before you buy. Would 100% recommend and just now you can get 20% off with the code summer

I recently purchased the utan x J. Genevieve tanning water spray and i have to say it is by far the best tanning solution i have used on my face. my skin is very sensitive and prone to breakouts and this spray is gentle and causes no problems to my skin. My face is glowing after just a few uses. the lavender scent is an added bonus. will 100% buy again

This is the first time I’ve used the turbo tanning mousse & I wish I’d found it sooner!
Lovely bronze colour after 3 hours.
I have psoriasis on my elbows and knees and also dry hands just before tanning I apply a thickish layer of nivea cream to these areas and it keeps it from going really dark.
If like me you do go a little darker due to dry patches & you have something special planned, I use revolution stick foundation over these small areas and powdered it down with a darker Matt powder to even out the overall Finnish.
I’ll now be an continuous user ??

Utan is a fab company! The tanning waters, mylk and turbo tan are the BEST on the market! Please don’t ever discontinue any of them ?? Always super fast updates and delivery. There’s always discount codes too so you really are always getting a good deal. I’ve used them for over a year now and I’ve never had a bad experience so I don’t understand the people leaving bad reviews! 5* from me, I’d give 10 if I could for the service and the products! Thank you!!

Very poor service, I have been waiting over 2 weeks for my order! It was meant to be sent with Express Tracked 2 - 4 working days delivery.

Utan blamed the delay on Royal Mail and promised my order had been sent, yet their tracking reference has never updated from 'sender despatching item'.

When emailing Utan they kept saying my order had been shipped, yet there's no evidence of this.

I have also chased this order 5 times, they have not chased my order with Royal Mail.

Very poor service.

Adia in the customer service team went above and beyond in correcting the mistake I made with my mistake order today. She was really polite and got back to me very quickly. Really couldn’t fault the service of Utan and can’t wait to try my new tanning mist ?

I had posted a comment on one of Utans post asking people if their Jamie Genivieve tanning water didn’t work for them, as mine didn’t change the colour of my face. Straight away Utan assured me that this didn’t sound right and told me they’d send me a replacement bottle (even though I let them know I had nearly finished it) they were so kind, quick responding and helpful! It really made such a difference! I’d never experienced customer service like it! Honestly the best customer service I’ve ever received! Thank you so much Utan. And I can’t wait to try the 50% darker and love it! ❤️

I can't comment on the product as it is a gift - but I had to review to highlight the great customer service I received. Having ordered the incorrect product (all my mistake) I emailed to ask for them to make the change, despite it being late in the day and on a next-day delivery. I also messaged on Instagram, and received a prompt reply to let me know they were looking into it. An hour later I got confirmation that they had managed to change it despite it having been packed, and it arrived the next day. Many thanks to Adia from CS who I was in contact with - it saved me a lot of time and effort in having to change the product afterwards!